Delivery Policy & Shipping Options

Delivery Policy

Delivery Range--Kindfull crystal could ship anywhere is in postal service in the world except Albania, Belarus, Burundi, Central African Republic, Congo - Kinshasa, Cuba, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Montenegro, Nicaragua, North Korea, North Macedonia, Serbia, Somalia, South Sudan, Sudan, Syria, Ukraine, Yemen. If your shipping address is a P.O. Box shipping address, we may not be able to ship your parcel in Express shipping. Also, we can not ship your products to a military address.

D.D.U.--All of our orders are shipped as "D.D.U." (Delivered Duties Unpaid), Kindfull crystal cannot be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. To find out more about this, please contact your local custom office. All prices on our site are quoted in US Dollars.

Cancellation--Once our order has been placed, you may cancel within 24 hours before work as begun on the production of your order. We do not offer cancellation once work has begun on your order. If you are cancelling before work has begun, then we will refund your payment in full via whichever payment method you used.

Processing Time--Normally, In Stock items which will be ready within 1-3 business days before shipment. Once your order has been placed, a notification e-mal will be sent to inform you the estimated delivery time of your order. If you have any questions about the delivery time or you want to rush your order, please contact us within 48 hours.

Shipping Time-- We‘ll ship the item in 3 business days and upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. The international delivery usually may take 5 to 30 post days via different shipping options. When your order is shipped out, a notification will be sent to the e-mail box you registered on our website. You can find a tracking number in the Email and you can track the state of order online.

Delivery Time
All our orders have to be processed before they can be shipped, so the total delivery time is divided into two parts: Processing Time and Shipping time.

Total Delivery Time = Processing Time + Shipping Time



Notes:

Processing time is calculated from the time your order is verified.
Processing time might be put off due to the delay of order verification, holidays or shortage of stock.
Chinese holiday reminder: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Delivery time will be affected during the holidays and the delay is often about 5-6 days and sometimes even longer. Normal service resumes immediately after each holiday.