Return & Exchange Policy

 

We want you to feel comfortable and satisfied when shopping at Kindfull Crystal, that's why we offer a 7-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the item in its original condition as long as you contact us within 7 days from the delivery date. Before returning items to us, please read and follow our sincere instructions below. We'll appreciate your carefully reading on our return policy and making sure that all criteria are met before mailing any items back to us.

Cancellation Policy

Order Cancellations
Orders canceled within1 days of payment confirmed will be eligible for you to get a fast full refund. Please submit a help ticket from Support or email us at kindfullwholesale@gmail.com if you decide to cancel the order.
If you have notified us of order cancellations, but the product has already been shipped out, your order can NOT be canceled any more. You will have to reship the product back to us at your own expense in case you still do not want it. Please kindly note that once the production process has begun, the item goes out of our warehouse, we cannot cancel your order.
 

Return Policy

Returning For Replacement or Refund
When the package arrived, we sincerely encourage you to check it/them as soon as possible.

If you have a quality issue to report, you can send an email to
sale@kindfullzg.com or via IG (kindfullcrystalzg) and FB (Kindfullcrystalzg) Contact us

If you intends to return or exchange it/them please make sure they are in their original condition as following:
have original product package
be in perfect condition
have no stains, scratches, or damage of any kind

Defective, Damaged or Misshipped Items

Please kindly check the package contents before signing. You can get a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. Quality problem can be defined as obvious quality defects. If your items were damaged during delivery, we suggest you to take photos or video and get a "Proof of Damage" documentation from the delivery carrier. If your items were mis-shipped, please submit the photographs to kindfullwholesale@gmail.com and we'll have the designated personnel to deal the issue and offer a reply within 24 hours. We will help you to settle the problem quickly.

Dislike items or Order wrong items

According to our warranty policy, if it is not related to product quality problem, and the customer wants to return the product, the customer needs to pay the return shipping cost, as we’re not able to request return shipping label from courier partner at the moment, the return cost need you to check with the courier of Postal service.


Please Note:
* The shipping rate is non-refundable if the return reason is Dislike items or Order wrong items . Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.



Return & Exchange Conditions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 7 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.